Images speak to us in a way words alone cannot. This is as true in content marketing as it is in life, and itâs what makes our graphic design team such an integral part of Braftonâs creative core. Designing custom, branded graphics for a variety of clients, each with their own style guidelines, is no small feat.
We asked Maysoon Shafi, our Senior Graphic Designer in the Boston office, to pull back the curtains and reveal a little bit about life as a graphic designer at Brafton. Maysoon, whoâs celebrating her two-year âBraftiversaryâ next month, came to us with a world view, having lived in eight cities across three different countries before settling in Boston to attend college. By the time she arrived in Beantown, Maysoon had cast aside her childhood vision of veterinary school (even though sheâs still a self-proclaimed cat lady) to pursue her newly discovered passion: design.
At the end of the day, Maysoon unwinds and plays with her cat, Christopher.
âI taught myself in my last two years of high school and had a lot of free time on my hands. One of the things I did when I was bored was play around in Photoshop – I liked making small graphics and photo manipulations.â
While teenage Maysoon fancied herself a pro early on, she headed to college to hone her skills and prepare for a career in creating. Her hard work paid off, as she stepped out of her cap and gown into a graphic design job here at Brafton with the acumen, skill and talent to dive right into designing stunning infographics for our clients.
âThis was my first job out of college, so I learned how to work in a team and autonomously, how to communicate, time management, how to deal with stress, and of course making an infographic a day has made me a better designer and illustrator,â Maysoon says. âIâve learned more about what Iâm capable of and more about the programs I work with.â
What it takes to create an infographic
Maysoon is an infographic maven, able to turn a written outline into a custom visual story in just six to eight hours. It sure is a good thing she says the best part of her job is getting to be creative. She even wishes she had more time to do so! So what does it take to develop an infographic? Iâll let Maysoon explain this one:
âI usually start by reading over the outline Iâm working on and familiarizing myself with the clientâs branding,â Maysoon said of her own approach to creating infographics. âIf the topic is straightforward (like a graphic on market segmentation vs. Hadoop) Iâll start working in Illustrator right away. Otherwise sketching out a simple layout and a few icons can help clarify my thoughts. I also like to look around on Google Images, Pinterest and Dribbble for some inspiration. Itâs usually never a smooth process start to finish – thereâs a lot of moving things around and testing out different techniques.â
Designing someone elseâs vision
No two brands are the same, so working with clients requires a lot of hands-on time spent getting to know their brand aesthetic, their goals and their audience – and that goes for everything from writing to creating videos to developing a strong social presence. Sometimes, however, this can lead to some hurdles. For Maysoon, the biggest roadblock to a successful project is poor communication.
âThere is nothing more frustrating than dedicating yourself to a project only to get feedback along the lines of âthis is badâ with no context or explanation why!â
Detailed, specific feedback is what will guide her (and every content marketing creative) to create an infographic that captures the clientâs vision and engages their audience. In fact, knowing exactly what the client is looking for does not limit Maysoonâs ability to apply her boundless creativity. Rather, she explained that having very specific guidelines on a project is what challenges her to step outside of her comfort zone and try something new.
One of the challenges that awaits her is turning a written outline into a visual story. When it comes to marketing graphics, Maysoon prefers those that tell a story, but this can be tricky to map out if the outline isnât quite right. A good infographic needs a hierarchy and a logical flow of information to translate well as a piece of visual content. Even something as innocuous as too much variance in the length of copy can throw the design plan off track, but this is just one more challenge to inspire Maysoon to get creative.

The team often takes a moment to celebrate after finishing a particularly complex project.
Whatâs on the graphic design horizon?
Content marketing is one of those industries where everything is constantly evolving, where everyone is always trying to discover the next big âthingâ that will garner more engagement, more clicks and more revenue.
When it comes to design, though, Maysoon recommends avoiding this trend trap and instead thinking long term. While currently there is a trend toward nostalgic designs like retro lettering and âpaper-yâ textures, it doesnât mean every brand should start using these elements in their graphics.
âI think there should be more of an emphasis on designing things that are timeless vs. designing things that are trendy.â
Successful custom graphics donât stem from following trends, but you donât necessarily need to be a trendsetter either. All you need is a story to tell. Creating a narrative that unfolds as readers explore the graphic turns a momentary glance at a visual aid into a journey through your content that lets your audience connect with your brand.
Whatâs on Maysoonâs horizon?
Currently, Maysoon spends her days designing for her clients and her evenings with Christopher, her cat, often painting or drawing her own visions. But someday in the future she has plans to cross skydiving off of her bucket list. Who knows, maybe sheâll even bring the cat!
